The representative will also ask for details about your headphones, so be sure to prepare the following information: The steps to load a Sony Headphone are likely to vary between different models. However, for the majority models, the steps for charging run as follows: Lights up in green for about 6 seconds when the lid of the charging case is opened or closed with the headphones are NOT stored

The same is also true if you’re using your computer to charge your headset. The computer’s software, namely its o perating system, must also be up-to-date to avoid charging problems. That way, your computer can detect and charge the headphones when connected using the USB cable. How to fix: Sony Headphones come with an attached Micro-USD wire. It would help if you connected this cable to the charging case. It would help if you joined the other terminal of the chord to your computer. If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer. Lights up in orange for about 6 seconds when the lid of the charging case is opened or closed with the headphones are NOT stored

If the headset is not used for a long time, the charging indicator (orange) may not immediately light up when the headset starts charging. Please wait a moment until the indicator lights up. When using earbud tips other than the ones supplied, the headphones may not fully seat into the charging case and, therefore, may not correctly charge.

When connecting the headset to a computer, use only the supplied USB Type-C cable, and make sure to connect them directly. Charging will not be properly completed when the headset is connected through a USB hub. If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge. If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.Enjoy an unbeatable music experience with our range of headphones and earphones. Whether you are after over-ear headphones or earbuds, our selection has it all. With our range, you don't hear music, you feel it. Headphones If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer. If the headset detects a problem while charging due to the following causes, the charging indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the charging indicator (red) may not immediately light up when charging. Please wait a moment until the indicator lights up.